Title : Competitive excellence: critical success factors ISBN : 81-259-0793-9 Author : Jain Arun Kumar Publisher & Place : New Delhi, Vikas Publishing House Pvt. Ltd, 2000 Physical Medium : Textual Physical Description : xvi314p Subject : competitive excellence framework; policy reforms; Indian film industry; customer delight LandT; credibility building; brand equty; watrch industry; HLL; market; government role; entrepreneurship; promotion creativity; value focus strategy; Ranbaxy; case studies; global networking -------------------------------