Title : Crisis management for managers and executives: business crises the definitive handbook to reduction readiness response and recovery ISBN : 0-273-63168-3 Author : Heath Robert Publisher & Place : London, Financial Time Management, 1998 Physical Medium : Textual Physical Description : xiii466p Subject : managing risk; risk communication; crisis impact; reducing crises; warning systems; communications; media management; image management; crisis management; readiness; response management -------------------------------